Cancelled or declined orders
If you cancel an order while it can still be cancelled, or the restaurant declines it, a card payment is refunded in full to the card you paid with. Card refunds usually appear within 5 to 10 working days, depending on your bank.
Problems with an order
If something is missing, wrong or not as expected, contact us within 24 hours with your order number. We will review it and may refund part or all of the order.
Cash orders
Refunds for orders paid in cash are made in cash or by another method we agree with you.
Delivery fees
The delivery fee is refunded when the whole order is refunded.
Contact
You can also reply to any order email.
Last updated 25 September 2026